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New Patient Centre

In your search for a veterinary hospital, we believe you expect high-quality care as well as great service. Our goal has been to assemble a veterinary health care team committed to providing exceptional client service and veterinary health care. Our team of Fear Free Certified Professionals is here to make that goal a reality. 

Small dog with dog harness sitting in a car

What to Expect

One of our friendly receptionists will admit you and your pet to an exam room and take a brief history by asking questions to obtain information that will be helpful to the doctor.

When the doctor arrives, they may bring an exam room assistant (ERA) with them into the room, who will be here to assist the doctor with holding your pet if you are uncomfortable doing so or to help the doctor with getting supplies or anything else that may be required. The assistant allows the doctor to focus on the patient and spend more time with you.

If your pet is here for vaccinations, the doctor will discuss your pet's lifestyle and tailor a vaccination protocol specific to your pet's needs.

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For First Time Visitors

When you arrive at our facility for the first time you will be asked to fill out a new client form. You can save time by filling this out online.

If time allows, we will take a picture of your pet for our computer so that it prints out on your invoice and any prescriptions that may be needed, as well as your family pet's "profile picture" for his or her Petly profile.

Dog Covering Its Nose

Nose to Toes

No matter what your pet is here for, our doctor will do a complete "nose to toes" examination. He or she will check the eyes, ears, nose, and mouth, as well as examine all the parts of the body. Your pet's temperature will be taken as well as their heart and lungs listened to.

Preventive medicine is the best medicine and can allow us to catch things earlier to help your pets live longer and healthier lives. Having a full physical exam done on your pet regularly ensures you are doing your part to keep your pet healthy.

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The Fear Free Experience

If your pet tends to experience fear, stress, or anxiety during their transport to the hospital, or before, during, or after their visit, please mention this to one of Fear Free Professionals when scheduling an appointment. Suggestions can be made to make this experience as calm and comfortable as possible!

Learn About Fear Free Visits

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